Introduction
Cielle Lounge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at ciellelounge.com or make a purchase from us.
By using our site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and shipping address when you place an order
- Payment information processed securely through Stripe (we never store your card details)
- Name, email, and message when you submit a consultation or contact form
- Email address if you subscribe to our mailing list
We do not use Google Analytics, third-party advertising trackers, or marketing platforms. We do not sell your personal information to any third party.
How We Use Your Information
We use the information we collect solely to:
- Process and fulfill your orders, including generating shipping labels
- Send you order confirmations and shipping notifications
- Respond to your consultation or contact form submissions
- Send occasional emails if you have opted into our mailing list
- Comply with legal obligations
We will never use your information for purposes beyond those listed above without your explicit consent.
Third-Party Service Providers
To operate our store, we share your information only with the following trusted service providers:
- Stripe — payment processing. Your card information is handled directly by Stripe and never stored on our servers. Stripe is PCI-DSS compliant.
- Shippo / USPS — shipping label generation and package delivery. Your name and shipping address are shared to create your shipping label.
- Resend — transactional email delivery (order confirmations, shipping notifications).
- Supabase — secure database hosting for order and subscriber records.
Each of these providers maintains their own privacy policies and security standards. We do not share your information with any other third parties.
Cookies
Our website uses minimal cookies necessary for operation. Specifically, Stripe may set cookies to prevent fraud during the checkout process. We do not use advertising cookies, tracking pixels, or analytics cookies of any kind.
You may disable cookies in your browser settings, though doing so may affect the checkout experience.
California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us at hello@ciellelounge.com. We will respond within 45 days.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. All data is transmitted over encrypted HTTPS connections. Payment processing is handled entirely by Stripe, which maintains industry-leading security standards.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected — primarily to process orders, handle returns, and comply with legal obligations. Order records are typically retained for up to 7 years for accounting and tax purposes. You may request deletion of your data at any time by contacting us.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Cielle Lounge
505 Shoreview Dr
Rockwall, TX 75087
hello@ciellelounge.com